Maintenance managers and supervisors have demanding schedules that keep them in the field -- attending meetings, conferring with craftspersons or customers on site, coordinating with service providers and vendors, and often performing their own maintenance work. Yet, at the same time, they must be able to keep the maintenance work flowing for their organization.
The Maintenance Supervisor features extend the Maintenance App in order to allow managers to control the entire end-to-end workflow from their mobile device. You can create, approve, estimate, schedule, assign, reassign, update, and complete work -- all from your mobile device.
The App adds new queues to manage requested, approved, issued, and completed work. The forms provide complete access to associated craftspersons, parts, trades, tools, schedules, estimates, and costs.
Bulk Actions. The App can perform actions on request in bulk so you can approve, schedule, estimate, issue, or complete multiple work requests at once. For instance, you can assign a craftsperson or tool to multiple requestsin a single step.
Request Forwarding. You can forward requests to another supervisor or work team -- one at a time, or in bulk. This feature lets you level the load between teams or speed resolution of work that requires different skills.
Dynamic Substitute Roles. Your site may use the substitution feature within ARCHIBUS, in which users can assume permanent or time-limited substitution for a Service Provider, Supervisor or Craftsperson role. In this case, a work request may be doubly routed to another person for workflow steps such as approval, estimation, and scheduling. The App gives the user the features needed to execute their duties. For instance, suppose a Craftsperson is the substitute for their Supervisor for an afternoon and, after a sync, 10 requests appear in the Craftsperson’s queue for approval. The App will include the Approval feature for the Craftsperson to use on those 10 requests. Once the requests are processed, the next sync will remove any features no longer needed for that user’s role.
Flexible Work Routing. The Supervisor features of the Maintenance App use the same server-side SLA processing and business logic as the Building Operations Console in Web Central. The Maintenance App supports multiple craftspersons per work order and can process preventive maintenance work orders that contain multiple work requests. As with the Building Operations Console, if you create a new work request in the Maintenance App, the server-side SLA logic will automatically create a new work order for that request.
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